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Senior Tech Support Engineer

Mambu is the SaaS banking engine powering innovative loan and deposit products, the lean alternative to cumbersome core banking systems. Helping  clients to successfully start up business ventures, transform existing operations, launch new products and expand into new markets. Mambu provides financial institutions of all sizes with the agility to rapidly design, launch, service and scale their banking and lending portfolio.

We believe that a great company is built on great people. We are proud to have brought together incredibly bright minds to help make financial services ready for the 21st century. Our clients understand what it takes to succeed in a fully digital world and our team is a trusted partner in their endeavours.

We are looking for passionate, skilled and enthusiastic developers to join our team to build the latest features to be used by organizations around the world. As a Mambu software engineer, you’ll be responsible for the development of critical new features, enhancing our APIs and working on the development of both native Android and hybrid web apps.  We have an exciting roadmap of new features and technical challenges ahead and need someone with the skills and experience to keep up with our fast-paced environment.

You will:

Investigate technical problems, using all the tools and data needed

Identify and communicate solutions to the other support levels and to our customers

Assist organizations and our partners in migrating data from their current system to Mambu

Contribute in constant improving of technical support flows

Optimize daily tasks by the use of automation and internally created tools

Interact with various departments from within Mambu in a collaborative manner

You need to have:

Strong technical background on Java, SQL or web services

Vast experience in working with bash, python or other scripting language

Ability to explain complex information in simple, clear terms to a non-IT personnel

An ability to assess each customer/employee's IT knowledge levels

Excellent ability to quickly get to the root of a problem, to see and analyze multiple solution

Experience using monitoring/big-data tools like: nagios, splunk, loggly

Strong interest in understanding our banking product business logic

Excellent English written and verbal communication skills

We hope you have:

Experience in working with AWS services

Familiarity with basic financial terminology and accounting

Experience with support ticketing system, including SLA management

Compensation and benefits:

Competitive salary

Meal tickets, free drinks and fruits

21 days of holiday and summer schedule

Paid certifications

A beautiful, bright, central office with ping-pong and foosball table

Private health insurance

Pre-paid parking at Palas

This position is full-time for our office in Iasi, Romania.

Why Mambu?

Mambu has over 180 live deployments, helping to revolutionize financial services in more than 45 countries globally, and we're just getting started.  

Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale.  

We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.

Mambu proactively takes the initiative to improve the industry for the better.

 

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